ProspectScan is operated from Canada and serves dental clinics internationally. This policy covers two different groups: the clinics who buy from us, and the patients who use an experience we host.
Clinic information we collect
When you order, we collect what we need to build and ship your experience: clinic name, contact name, email, phone, website, booking URL, social links, delivery address, logo and brand preferences. Payment is handled by Shopify; we never see or store your card details.
We use this information to build your experience, print your cards, ship your order and support you. We do not sell it, and we do not share it beyond the printer and carrier who fulfil your order.
Patients who use your experience
The experience we host for you is designed to require no patient account and no personal information. Patients do not sign in, and we do not ask them for their name, contact details or any health information.
Questions typed into the conversational assistant are processed to generate an answer and are not linked to an identified person. The assistant is not intended for collecting or discussing individual patient records, and should not be used that way.
If your clinic adds its own tracking or booking tools to the experience, those tools are governed by your own privacy policy rather than this one.
Analytics
We may record anonymous, aggregate usage of your experience, such as how many times it was opened and which sections were viewed, so that we can improve the product and report back to you. This does not identify individuals.
Keeping and deleting information
We keep your clinic information for as long as your experience is active, and for a reasonable period afterwards for accounting and legal reasons. Ask us to delete it and we will, once we no longer need it to meet a legal obligation.
Your rights
Depending on where you are, you may have the right to see, correct, export or delete the information we hold about you. Email prospectscanqc@gmail.com and we will act on it.