Every ProspectScan order is personalised for one clinic: your branding, your links, your QR code, and cards printed with them. That shapes how refunds work.
Before you approve your design
You can cancel at any point before you approve your experience, for a full refund. Nothing is printed until you have seen your experience on your own phone and told us it is right.
After you approve
Once you approve, production begins. Personalised cards cannot be resold or reused, so the printed portion of your order is no longer refundable from that point.
If something is wrong
If your cards arrive damaged, misprinted, or different from the design you approved, tell us within 14 days of delivery and we will reprint and reship them at our cost.
If your digital experience does not work as described on this site, we will fix it. If we cannot, we will refund the service portion of your order.
How to reach us
Email prospectscanqc@gmail.com with your order number. We answer within one working day.